Shipping and return policies for Hellripper
- Shipping Info
Thank you for the support by purchasing Hellripper music and merchandise. It is very much appreciated and allows me to keep doing this.
All items ordered via the Bandcamp page are sent from the UK (usually within 3-7 days) and are sent by Royal Mail (1st class for UK and International Standard elsewhere) and are therefore not insured or tracked unless otherwise stated.
If you are placing a larger order, please get in contact with me directly via e-mail as I may be able to offer a more accurate and cheaper shipping cost than the one calculated on Bandcamp.
I AM NOT RESPONSIBLE FOR LOST PACKAGES in the rare case that your package goes missing. PLEASE CONTACT ME TO DISCUSS REGISTERED/TRACKED SHIPPING OPTIONS*. Registered/tracked mail is a bit more expensive than the shipping rates posted here on Bandcamp so please let me know before you place your order.
TYPICAL DELIVERY TIMES
UK: 2-3 working days after the package is sent
Europe: 7+ working days after the package is sent
Rest of the World: 1-3 weeks after the package is sent
These times are based on Royal Mail's estimates. Experience tells me that deliveries to the rest of the world can sometimes take up to 6 weeks or more. It all depends on the local postal service in your area and any delays at customs. Larger parcels or odd shapes like poster tubes may take longer.
Non-UK Customers: If you haven’t received your order after 14 working days and you paid for insurance, please contact me and I will check the tracking details. Even if you didn’t pay for insurance, please contact your local post office to see if they are holding the parcel for you - sometimes the postmen forget to leave cards.
Please double check your billing and delivery addresses are correct. The main reason for non-delivery or slow delivery is an error in the address details.
*I cannot refund any lost packages that are not insured so if you want to guarantee that your package will arrive with you then please consider getting registered shipping.
Customs, Duties, and Taxes:
Orders that are shipped to countries outside of the UK may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; I have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond my original delivery estimates.